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I had purchased an AC in June 2011 and with it I bought extended warranty service. Upfront I was informed that all problems will be resolved within 48 hrs. I had lodged a complaint on 25th May via complaint no. 83925.

It is to inform you, I m yet to receive services and further Mr Yusuf, (I guess service head delhi region) informed via call (today) it will take 1-2 week to replace led panel.

A company of such repute should address customers grievances within promised time frame.

Request you to look into this matter. Further, you can look trail mail.

If you want I can send you invoice also.

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Cromaretail
Mumbai, Maharashtra, India #662613

Dear Customer,

Trust your complaint with Croma has been resolved.

For any further queries or feedback, do feel free to call us on 1800-258-3636. You can even SMS to 56677, and we will call you back.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,

Team Croma

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